Frequently Asked Questions

Based at the Southern end of the Barossa Valley, South Australia. You can find Lou’s Place at Lou Miranda Estate, 1876 Barossa Valley Way, Rowland Flat SA 5352.

The Restaurant will be open 5 days a week from Thursday to Sunday for Lunch Service Time from 11am to 3.30pm and Friday and Saturday for Dinner Service 5.30pm to 8.00pm.

Absolutely! At Lou’s Place we pride ourselves on our ability to manage dietary requirements such as allergies and intolerances, coeliac disease and personal and religious preference dietary requirements.
Please let us know if you have any dietary requirements prior to your booking and we will do our very best to accommodate your needs.

We strongly recommend that guests book ahead to secure a table and avoid dissapointment.

We are open the majority of public holidays, please note on those days a 15% surcharge will apply.

Yes! Simply ask our team upon arrival at the restaurant or let us know when booking, and if there is any available tables outside it’s all yours!

Yes, we would love to be part of your event. Please complete an enquiry form located on our homepage.

Guests are welcome to bring cake, although there is a fee of $4 per person. We will provide plates and cutlery.

Lou’s Place has a step free entrance and is wheelchair friendly.

Pets must be on a lead and supervised at all times.

Yes, for bookings over 10 people we require a deposit of $20 per person. The deposit will be charged prior to booking and redeemed on the day of reservation. 
Deposits for large groups are not refundable at any stage.

The volume inside Lou’s Place varies daily depending on customers we have on that day and therefore we can unfortunately not guarantee a quieter seating location. Please check with staff on arrival if there is an alternative position available.

We do sell gift vouchers. They are valid for three years from the time of purchase, can be made out to any value. 

Share the Lou's Place experience with those you love. A Lou's Place gift voucher is the perfect gift.

An electronic voucher will be emailed to you or your chosen recipient. You may also print it out to gift to someone. 

You can purchase an electronic gift voucher here. 

Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings. Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.

Lou’s Place Barossa Valley and Lou Miranda Estate winery are independent businesses. As such, Lou’s Place gift vouchers cannot be used to purchase wine or other products from Lou Miranda Estate winery.

Please click here for our Terms and Conditions.

We have a wide selection of beverages at our Restaurant. Sorry, no BYO.

CANCELLATION POLICY — LOU’S PLACE TICKETED SPECIAL EVENTS
Lou’s Place does not offer refunds or credit notes for:

• ‘change of mind’ reasons or non-attendances due to illness or injury;
• if a person does not attend an Event or Service;
• if a person fails to meet these Terms and Conditions and Lou’s Place Policies.

2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Lou’s Place event or service — please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or Service or use on a later date.

Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.

Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/​return/​replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

We are open every day over the Easter period for lunch service. Please note a 15% public holiday surcharge applies. 

Friday Mar 29 — Open Lunch 

Saturday Mar 30 — Open Lunch

Sunday Mar 31 — Open Lunch

Monday Apr 1 — Open Lunch